Understanding Behavior with Ex-FBI Hostage Negotiator Chip Massey & PR Expert Adele Gambardella

Guest:Chip Massey & Adele GambardellaCo-Founders of The Convincing Company | Ex-FBI Negotiator & Crisis PR ExpertHost:Melissa AarskaugExecutive Connect: https://www.executiveconnectpodcast.comYouTube: https://www.youtube.com/@ExecutiveConnectEpisode Overview:What happens when an FBI hostage negotiator and a PR strategist team up? You get a masterclass in persuasive communication. In this episode of Executive Connect, Melissa Aarskaug sits down with Chip Massey and Adele Gambardella, co-founders of The Convincing Company, to talk about the psychology behind influence, crisis management, and how to truly connect with people under pressure. Chip shares how skills honed in FBI negotiations apply to business, while Adele breaks down real-world PR strategies that cut through chaos and create clarity. From reading emotions to refining your message, this episode is packed with tactical insights—including how women in business can use persuasion to lead with confidence.Timestamps:00:00 – Introduction04:36 – Chip's Story: Transitioning from FBI to Corporate Crisis Management07:37 – The Power of Forensic Listening in High-Stakes Negotiations11:41 – Integrating Behavioral Analysis in Day-to-Day Operations30:25 – Understanding Behavior and Communication in PR38:12 – Adapting Messaging to Fit Convincing Styles46:15 – Managing Fear and Maintaining Composure in Negotiations52:12 – Dialing into the Needs and Perspective of OthersConnect With Us:Podcast Website: https://www.executiveconnectpodcast.comYouTube: https://www.youtube.com/@ExecutiveConnectSocial:LinkedIn: https://www.linkedin.com/in/melissa-aarskaug/TikTok: https://www.tiktok.com/@melissa_aarskaugX: https://x.com/melissaaarskaug