Developing Emotional Intelligence with Debbie Muno, Genos North America.

Emotional Intelligence impacts workplace performance, leadership effectiveness, retention, engagement, sales, customer service, resilience, and teamwork - all outcomes that organizations are continually striving to hire for and develop. It is a measurement of our ability to recognize, respond to, and cope with emotions. While traditional corporate training programs tend to focus on hard skills, teaching employees emotional intelligence is equally important. A recent report on the subject, p...