AP53 - Service Manager: Brian Fidalgo

What is a Service Manager? What do they do? On this episode, Brian Orlando and Om Patel are joined by Brian Fidalgo to talk about what it is like to be a Service Manager. 0:00 Intro 0:18 What is a Service Manager? 2:49 Is it a Large Company Thing? 6:37 Is It Like Scaled Product? 12:53 Organizational Alignment 16:10 Day in the Life 19:24 Quality and Control/Influence 23:24 Similarities in Dance & Music 29:20 Acronyms (SLA and OLA) 33:40 Elements of Process and Product 39:00 Like a Progra...